New User Guide
Do I need to register in order to place an order?
Yes. No membership is required to visit our web store. However, should you wish to seriously purchase anything from us, we ask that you register your information after putting your products in your shopping cart or else your checkout process cannot be completed.
Once you registered, the system will remember your information, you can avoid the tedious task of filling out your name, shipping information, and email address again each time of your order.
How to register?
To register with us, go to the Members Area on the left-hand navigational bar, and then click "Register" to enter the registration page. Follow the instructions to register. Should you experience any problems, please contact our customer service.
What should I do if I have forgotten my password?
For security reasons, the password is encrypted. Therefore, we are unable to disclose this information.
Enter your name and email address. Then click the "Submit" button. A new auto-generated password will be sent to you via email shortly. You can then login using your login name and new auto-generated password. As the password is case sensitive, you may want to cut and paste it from the original email. Remember to delete any additional spaces.
How to order on sogoya.com?
Ordering products with us is a simple, straight forward process. First, search for the products you want to buy, read their product profiles, add them to your shopping cart, and then register with us to complete the rest of your online shopping process. We currently accept PayPal and T/T payments.
The following tips will help speed up your online buying process.
1. Adding Items to Cart
· Click on "Add to cart" for your selected products
· If you have more than one item, continue shopping and adding to cart
· When done shopping, click on "View Cart" and update the quantities if necessary before checking out
2. Checking Out
· On the Shopping Cart page, click on "Check Out"
· If you are a returning customer, you will be asked to log in.
· For new customers, please register with your contact and billing details in order to continue the checkout process
· On Invoice/Receipt page, check that all billing and shipping details are correct before clicking on "Pay Now" or "Confirm Order"
· Take note of the invoice number found on the order confirmation page
What does the price represent?
All prices are shown in US$ Sterling and are inclusive of VAT, unless stated otherwise.
Do you have available inventory of all listed items on your website?
All products displayed on sogoya.com are available for immediate purchase unless otherwise stated. However, stock out situation does exist, the product we carried normally can restock within 3-5 business days, in some cases, will take a longer time. In which cases, you’ll be informed immediately and alternative options will be provided.
If you wish to purchase a large amount, please contact customer service. We will follow up accordingly, and if the quantity you want to buy is large enough, you will get a volume discount.
Do you have certification for your products?
We endeavor to source only products that have full certification (CE, UL, FCC, RoHS, etc), however, there are some products that do not require it. We fully disclose product certifications in their respective product profiles.
How to view my order status?
To check your order status, please go to the Members Area on the left-hand navigational bar and login into your account. Once logged in, you will see your Account History. Click on it and it will display your transaction history. To view the details of your order, click on the date of the order.
How can I cancel my order?
If your order has not been processed, we can cancel your order and give you a full refund. Please contact customer service with your request. If your order has already been released to our warehouse for processing, we regret that we cannot accept the cancellation.
How long for delivery?
It generally takes 3-5 business days after we ship your order. In some counties, it might take 5-10 days. Please note that we only ship the goods when payment is cleared, the payment verification might take longer time when you’re first time customer. Total delivery time, including preparation time for shipments and shipping time, is typically up to 10 business days.
Do you ship to P.O. Box address?
Our shipping carriers do not ship to P.O. Box addresses. You must provide us with an actual physical address to which our air carriers can ship the products.
How much does shipping cost?
If you wish to find out the shipping cost for one or more products to your location, please add the items to your Shopping Cart. The system will indicate the actual shipping cost once you checkout and before you commit to the purchase. However, please note that in some cases, the courier rates may be higher than what we have listed. In such cases we will inform you of any additional charges and await your confirmation prior to processing your order.
Is shipping included in the price?
Shipping is not included in the item prices: you need to use the online system to generate a shipping quote for your order.
Which courier service provider do you use?
We use UPS, DHL, EMS and FedEx Air Express as our courier service providers. Please note we will change the courier without notice you.
Can I use Self-Pickup as the shipping option?
Yes. Selecting Self-Pickup means you will use your own freight forwarder or your companys courier account to ship your orders. This is a good option for buyers who have regular shipments leaving from Hong Kong. You pay the cost of shipping directly to your delivery agent and a small warehouse handling fee to us. If you choose this, we would contact you to get your freight forwarders company name, contact person, and address or your courier account number to arrange the pickup of your shipment from our Shenzhen warehouse.
How much does shipping insurance cost and how can I purchase it for my order?
If you would like to buy shipping insurance for your order, please pay an additional 2% of the product cost or US$11, whichever is higher. Please contact Customer Service with your order invoice number after you have placed your order to request for shipping insurance.
Do you offer warranty to you products?
Yes, we’re responsible for the product we sold. You have three months product warranty. You may return products to us within 15 days of receipt if products are defective. Please contact our Customer Service with details of the problem and to get a Returned Authorization Number (RMA) before returning the items back to us.
You are advised to check all of their products and packing upon receipt of delivery within 30 days, which is most of the courier’s claim period. If it exceeds 30 days, courier will consider all transport-related claims invalid.