Defective merchandise may be replaced if returned under warranty (from the day of purchase). the warranty information the warranty information is written on each item’s page for clarification. Unless otherwise requested, all replacements under warranty will be shipped out using the method selected on your original order. Should there be a request to upgrade the replacement shipping method, additional fees may apply.
Please Note: All items may not be returned for refund. If you product is defective, we will send you the replacment once we receive original product. All returns items will be tested to verify that they are defective. If you believe the product is defective and after testing the product, we discover that is NOT defective, we will ship the item back to the customer. (customer pays shipping)
Step1: Complete and submit online Return Merchandise Authorization ( RMA form )
Step2: Receive RMA number via email from one of our Return technicians within 2 business days of submitting your request.
Note: No returns will be accepted without a valid RMA number
Step3: Package and send products to our warehouse, Replacments ship once we receive original products.
Note: All returns must be packed with all manuals, software, manufacturer documents and/or registration cards intact ( if any ).
All returns must have our "kindbridge" label included and intact with your return.
Customers are responsible for any and all custom fees charged by their county.
Damaged items • Please inspect all packages carefully upon receipt.
• Please keep all packaging materials, including interior and exterior containers.
• Please do not return damaged merchandise. the shipper may request to see the condition of the package as it arrived at the delivery site.
• Immediately notify shipper’s customer service, you can find the contact information at their website.
• We recommend you purchase shipping insurance to guard against loss and damages during the transport.