Welcome To Sogoya.com Help Center
Please select a category for your assistance. If you have any other question, please click "Contact Us" or "Online Chat".
1. How To Make An Order From So?
Here are some step-by-step instructions to help you make an order from Sogoya.com:
· 1. Register with Sogoya for free.
· 2. Log in your Sogoya account.
· 3. Search or browse products, And if you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one
piece item if you want. You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping
cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
· 4. If you want to find out the total price including shipping, you just need to fill out all information as our instruction online
· 5. The first checkout page is "address book",you can edit you billing address or change shipping address. e.g. to an different dropship address.
· 6. The second checkout page you can choose shipping methods.We offer free shipping for many kind of items,If we offer free shipping for the
items you want,you can not choose shipping methods.On the same webpage you can also choose the payment method you prefer.In the
“Remarks", You can add special request for your order. e.g. the declared value of the package that you wish for customs purposes.
· 7.You can choose your desirable payment method,such as paypal, wire transfer and west union, please see detiailed payment information at http://www.sogoya.com/channel2_id_7.html. if you do not want to pay now, you can click "Place An Order" to make
an order first and pay later.
· 2. How much does shipping cost?
It depends on the quantity of goods, the shipping method, and the country you are sending goods to. The best way to see how much shipping will
cost is to use the website checkout to preview prices.
3. Are Products Guaranteed / Is There A Warranty?
It depends on what products you are ordered.Usually,the electronics has 12 months warranty. Other products need to ask us or see Descriptions Directly.If there is any problem under warranty, you will get repair or refund that depends on the concrete condition.
4. How can I get the best prices?
You get a cheaper unit price when you buy larger quantities. We will give you discount on some products.
Returning customers will receive better discount levels.
5. Is There A Catalog/Pricelist Available?
Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not
be very fruitful.Our website contains all the information we have on our products.
If you have any specific questions,we welcome you to contact our customer service representatives by live chat or send us email.
6. What if I Can't Log In?
Please follow these steps:
-check your login details.Your login username is your email address used for registration.
-Ensure that cookies from Sogoya.com are accepted in your browser (Internet Explorer or other).
-It might be a problem caused by Sogoya system maintenance - wait 30 mins and try again.
If nothing works please contact our customer service representatives by live chat for support or call us at: +086-0755-25670534
If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, and you can't access your account and you've never made any orders. It might be quickest to just use
the registration to sign up again for a new account.If you don't know how to register,you also can offer us your detailed information,what we need online,
then we can help you to register it,and tell you username and passward later